Adobe Connect

Attend an Adobe Connect Meeting
  1. It is recommended that you test your computer prior to attending a meeting. You can do this by going to: http://admin.adobeconnect.com/common/help/en/support/meeting_test.htm
  2. The Connect Test checks your computer to make sure all system requirements are met. If you pass the first three steps of the test, then you are ready to participate in a meeting.
  3. If you do not pass the test, perform the suggest actions and run the test again.

Join a Meeting
  1. Click on the link that is listed near the end of your Web Conferencing Schedule in the learning management system.
  2. When the meeting login screen  appears, enter with your login and password. Your login is your University email address and your temporary password is your UMNet ID. You will then be prompted to change your password.
  3. The meeting launches in your browser and the meeting room  interface appears.

💡 Tip: Adobe Connect only requires that you have an Internet connection, a web browser, and Adobe Flash Player version 13.0 or greater to attend a web conference. Adobe Connect supports nearly any web browser including Internet Explorer, Firefox, Safari and Chrome.

Meeting Audio

Meeting hosts have control over how the audio portion of your meeting is conducted.

Voice-over-IP

With VoIP you can hear meeting audio through your headset. If a meeting attendee is speaking using VoIP, you will see a microphone icon next to their name. In some cases, meeting hosts may give you the ability to broadcast audio  using VoIP. When this is the case, a dialog will alert you that you have the rights to use your microphone. Clicking the Speak Now link will activate the microphone icon in the Application Bar at the top of your screen.

💡 Tip: If you are having issues using VoIP, it is recommended that you run through the Audio Setup Wizard to optimize your experience. To do this, select 'Audio Setup Wizard…' from the Meeting menu.

Change your status

Within a meeting, you can also change your status to provide feedback to the presenter and other attendees. To change your status, click the arrow on the Status Options drop-down list on the Application Bar and select your desired status option. If you select an option above the line such as Agree or Step Away, you status remains until you choose Clear Status. If you choose an option below the line such as Speed Up or Applause, your status automatically clears itself after a number of seconds. When you set your status, an icon appears next to your name in the Attendees pod.

Chat

To send a message to everyone, simply type your message in the chat pod and hit enter or click the send icon. If the meeting host has enabled private chat, you can send messages to a specific attendee or group within the meeting. To do this, use the Attendees pod to hover over the name of the attendee you’d like to chat with, and select Start Private Chat. Alternatively, you can use the Pod Options menu in the top right hand corner of the pod to select an individual or group by clicking Start Chat With. Private chat messages show up in additional tabs to make it easy to distinguish between private and public chat. If the host is using a Q&A pod instead of a Chat pod, then all messages are moderated and private chat is not available.

Setting up your mic and audio
  • Click the mic icon on the navigation bar.
  • Click Connect my audio.
  • When/if you are prompted to allow Flash, click on Allow.
  • The mic should now be on.
  • Under Meetings, in the top left corner, select Audio Set up Wizard.
  • Run through this wizard.

If there are problems between 8:30 AM-8:00 PM.

A Service Desk Support person will be available by calling: 204-474-8600

It is recommended that users go through the Adobe Connect information supplied to them from CATL.

Meetings can be recorded.

Who do I contact for a technical request or concern?

You will contact IST the IT Service Desk as the single, first point of contact for all technology concerns and for technical computer support:

Phone:

204-474-8600 or toll FREE at 1-844-616-1756 (open from 8 AM - 8 PM)
If it’s urgent, phone the service desk.
They also have a call back option and will call you back so you don’t lose your place in the queue.

Walk-In:

Fort Garry, 123 Fletcher Argue, Mon - Fri: 8 AM to 8 PM
Bannatyne, 230 Neil John Maclean Library, Mon - Fri: 8 AM to 4:30 PM

Chat Now:

Can be accessed from the IST home page under the "Contact Us" section.

When I call the Service Desk how can I initiate a call back or leave a voicemail?

When you call the Service Desk after listening to the introduction you will be advised to stay on the line for the next available agent at which time hold music will be played for 30 seconds. After the hold music you will be provided the following options;

  • Press 1 to leave a callback number
    • You will be prompted to enter their 10-digit number
    • The call back holds your place in queue and a Service Desk agent will contact you.
  • Press 2 to leave a voicemail
    • The system will take the voicemail and create a request in the IST ticketing system for processing.

Conference etiquette
  1. We all have access to many parts of the screen. Clicking on windows, resizing things, moving powerpoints around effects everyone’s screen and can get very frustrating.  Please refrain from clicking on miscellaneous buttons.
  2. If you aren't speaking please keep your microphone on mute. You can do so by clicking on it a second time. It will show a strike through if it is muted. To speak, please click on it again. Muting your microphone will improve sound quality for all of us. If you leave it on, we'll get a loud echo, squeals and beeps.
  3. If you need to step away from your computer, please choose the Stepped Away option. If you see the fourth icon on the right at the top of the screen, there is a small drop down arrow to the right of the "Stick Person". There is a Stepped Away icon in that menu.

Troubleshooting

I cannot get into the meeting

If you are having trouble joining a meeting try the following:

  1. Enter the meeting as a Guest user by entering in your First and Last Name in the Guest field.
  2. Click the Help link on the Meeting Login page.  This takes you to the Test Meeting Connection page where you can verify that  your computer meets all necessary requirements. If you do not pass the test you will be given instructions for what you need to do.
  3. Make sure popup blocking software is not blocking your meeting window.
  4. You may be using a proxy server. To resolve this in Internet Explorer, select Tools > Internet Options > Advanced tab. Then enable the setting Use HTTP 1.1 through proxy browser connections. After doing this, clear your cookies, close all windows and attempt to re-enter the meeting.

I cannot hear any audio

Verify that your computer speakers are on and your computer's volume is at an audible level.

I have been granted rights to speak, but no one can hear me. If you are having trouble sharing your voice try the following tasks:

  1. Make sure your computer's microphone is not muted.
  2. Run through the Audio Setup  Wizard. To do this, select Meeting > Audio Setup Wizard. The wizard guides you through five steps in
    which your computer is tuned for optimal VoIP.
  3. You may have elected to deny the Flash Player access to your computer's microphone. To verify this, right click in.

The host is sharing their screen, but it is fuzzy

If you are having trouble seeing a host's screen, try the following:

  1. Click the Full Screen button on the top of the Share pod.
  2. View the full resolution by using the pod options menu in the top right hand corner of the pod to select Change View > Zoom In.

Learn more: You can find additional resources by visiting the Adobe Connect User Community at www.connectusers.com.